Step 1 · Adjust to natural sleeping position
Gently adjust your beloved pet to a side-lying position, with its limbs naturally relaxed, making it look peaceful and comfortable.
Hong Kong pet aftercare service · 24-hour dedicated car reception
Pet Aftercare in Hong Kong | Let Love Continue Across the Rainbow Bridge
Let Love Continue Across the Rainbow Bridge — Walk the Final Journey Together
Life may come to an end, but the love we share with our pets endures. Based in Tuen Mun, Pet Cloud supports families through every aftercare arrangement, from collection, farewell ceremonies and cremation to the placement of ashes and lasting memorials.
Life may have its end, but the love of companionship is boundless. In the final moment of farewell, Pet Cloud offers your beloved pet a dignified, gentle, and heartfelt departure.
WHAT IS PET AFTERCARE
What is pet aftercare? Complete support after the loss of your pet
Pet Aftercare, refers to a series of post-mortem arrangements where a professional team assists the family after the death of a beloved pet, including the reception of the body, temporary refrigeration, pet farewell ceremony, cremation, placement of ashes, and memorial arrangements. A proper pet funeral allows family members time to say goodbye, and allows the beloved pet to complete its final journey in a solemn and dignified manner.
Pet Cloud Ltd (Pet Cloud Ltd) adheres to the concept of "respecting life and treating life well". We believe that cremation is the complete end of the life cycle, and we hope that through warm and respectful pet funeral services, we can help families bid farewell to their babies properly and complete the final journey of their beloved pet’ lives.
List of pet aftercare services at Pet Cloud
- 24-hour pet collection hotline 9124 0606, pick up and drop off at home by dedicated person and car
- Exclusive independent farewell room for pet farewell ceremonies and pet funerals
- Individual cremation and communal cremation, charged according to the weight of the beloved pet.
- Urns, ashes crystals and memorial keepsakesPet Memorial Service
- Memorial GardenEnvironmentally friendly funeral and ashes scattering services
- Feline on the Clouds · Dedicated Cat Aftercare
EMERGENCY GUIDE EMERGENCY GUIDE
What to do after your pet dies? Three emergency steps to deal with your pet’s death
In your saddest moments, take a deep breath. The following three steps will help you take good care of your beloved pet until our special car arrives.
Step 2 · Keep dry and cool
Place your beloved pet in a cool and ventilated place. You can place an ice pack or turn on the air conditioner nearby to keep the environment dry and cool.
Step 3 · Contact private car transfer
Call our 24-hour emergency hotline and inform us of your address and situation, and a dedicated car will arrange pick-up and drop-off at your home as soon as possible.
After completing the above three steps, you can refer to Pet aftercare service process, understand every step from receiving to memorializing.
CORE SERVICES & PHILOSOPHY
Pet aftercare service items: from pet farewell service to pet memorial service
Every Farewell Deserves to Be Honoured
Pet Cloud believes that beloved pets are family. As a pet aftercare company in Hong Kong, we protect every final journey with professional standards and humanistic care.
24-hour collection of your pet
The 24-hour pet collection hotline is 9124 0606, and there is a real person answering the call 24/7. A dedicated person and car will come to your home to pick up the beloved pet and provide temporary storage in a cold storage, allowing the family members to have time to discuss arrangements for the pet’s death.
individual cremation
There are two individual cremation packages, Standard and Deluxe. The ashes are returned to the family members and provided with environmentally friendly pet ashes urns or porcelain cups, and are stored free of charge for one month.View individual cremation prices
Exclusive separate farewell room
The private memorial space provides flowers and ceremony decorations, allowing family members to hold a pet farewell ceremony in peace and say goodbye properly.View the memorial hall and pet’s memorial place
Cremation for special small pets
For small bones such as rabbits, hamsters, chinchillas, and birds, we use professional temperature-controlled cremation technology to carefully care for every little family member.
Pet condolences and memorial services
The ashes storage space, handmade brass and wooden urns, ashes crystals/glazed beads, and hair and paw print photo frames allow you to place your thoughts.Browse urns and memorial keepsakes
Green funeral services
The memorial garden provides eco-friendly flower burial and ashes scattering services, and uses biodegradable urns to allow beloved pets to return to the earth in a natural way.Learn about Memorial Gardens
SERVICE PROCEDURE SERVICE PROCEDURE
The pet funeral process: arranging a complete and dignified farewell
From reception to memorialization, every step is completed with professionalism and empathy. Every pet funeral specialist at Pet Cloud is fully aware of every concern and cherishment of parents, and pays close attention to every detail.
- 01A dedicated person will receive the body - After calling the 24-hour hotline, a dedicated person will come to your home to pick up the beloved pet.
- 02Choose a date - Discuss with the family a date for farewell and cremation.
- 03Temporary storage - The beloved pet are temporarily stored in a refrigerated facility, waiting to be said goodbye.
- 04Farewell Ceremony - A pet farewell ceremony is held in the memorial room, where the family and the beloved pet say their final goodbyes.
- 05Cremation – Individual or communal cremation according to selected package.
- 06Sealing – The ashes are properly sealed in an urn or urn.
- 07Environmentally friendly floral burial / ashes scattering - If the family chooses, a floral burial or ashes scattering can be arranged in the Memorial Garden.
- 08Remembering – Keep your memory alive with ashes, memorials or garden visits.
How can a pet farewell ceremony be arranged?
Both Standard and Deluxe packages for individual cremation include a Farewell Room. Family members can accompany the beloved pet in a private space and bid farewell with flowers and ceremonial decorations. For many families, a pet funeral belonging to a beloved pet is an important moment to sort out their emotions and begin to let go.
What can the family do after saying goodbye to their beloved pet?
After cremation and sealing, family members can take the ashes home, choose an ashes storage space, or Memorial Garden Arrangements for funeral arrangements and ashes scattering. If you want to leave a physical memorial keepsake for your beloved pet, you can choose Urns and memorial keepsakes.
Transparent price list PRICELIST
Pet aftercare price: clear price, charged according to the weight of the beloved pet
We firmly believe that transparency and integrity are the greatest respect for families at their most vulnerable moments. The following is the Pet Cloud pet aftercare service package and charges.
Pet cremation fee schedule (cats, dogs, chinchillas, tortoises, white rabbits, hamsters)
| pet type | weight | Individual Cremation — Standard | Individual Cremation — Deluxe | Communal Cremation — No Ashes Returned |
|---|---|---|---|---|
| Cat, dog, chinchilla, turtle, white rabbit | 5kg or less | $1,400 | $1,400 | $800 |
| 5.1kg – 10kg | $1,800 | $1,800 | $1,000 | |
| 10.1kg – 15kg | $2,000 | $2,000 | $1,100 | |
| 15.1kg – 20kg | $2,400 | $2,400 | $1,300 | |
| 20.1kg – 25kg | $2,600 | $2,600 | $1,600 | |
| 25.1kg – 30kg | $2,800 | $2,800 | $1,800 | |
| 30.1kg – 35kg | $3,000 | $3,000 | $2,000 | |
| 35.1kg – 40kg | $3,400 | $3,400 | $2,200 | |
| 40.1kg – 50kg | $3,800 | $0 | $2,600 | |
| 50.1kg – 60kg | $4,600 | $4,600 | $3,000 | |
| 60.1kg – 70kg | $5,200 | $5,200 | $3,500 | |
| hamster | 4kg or less | $1,000 | $1,000 | $700 |
| bird | Please call for enquiries | |||
| fish, lizard, snake | Please call for enquiries | |||
Transparent pricing
There are no hidden charges for pet aftercare, just call to confirm.
If the weight of the beloved pet cannot be determined, or you need to purchase additional urns and memorial keepsakes, please call the company at 2450 5584 or 24-hour hotline 9124 0606, and we will provide detailed instructions according to the situation.
Pet Memorial Services MEMORIAL SERVICES
Remembrance and memorial services: a lasting place for your love
After the beloved pet said goodbye, his longing continued. Pet Cloud’s facilities and memorial keepsakes allow families to remember their days with their beloved pets in different ways.
Park Facilities / Facilities
Quiet and solemn park environment
The tranquil space design allows family members to bid farewell to their loved ones in a peaceful atmosphere.
Environmentally friendly smokeless cremation furnace
Using advanced environmental protection technology, we are responsible for the environment and respect our beloved pets.
Ash storage space
Provide safe and solemn ashes storage services to let your thoughts rest in peace.
Memorial hall and pet memorial place
Farewell Rooms and Hall of Remembrance Rooms are set up for family members to remember.
Eternal Keepsakes / Eternal Keepsakes
Turn the love of beloved pets into touchable eternity, and let the longing continue in the most beautiful form.
Memorial crystals / glass beads
Use the ashes to make unique crystal stones or glass beads to preserve the mark of your beloved pet’s life.
Fur and paw-print memorial frames
Preserve the hair and paw prints of your beloved pet and make them into exquisite photo frames to retain the most tender memories.
Price reference for urns and memorial keepsakes
Environmentally friendly and biodegradable ash scattering tube
Made from 90% recycled materials, "Woodlands" pattern, small/medium/large HK$100 – $200.
Handmade classic brass urn
Hand-painted solid brass, 4 to 7 inches HK$600 – $1,600; 3-inch memorial keepsake cup HK$400; 3.5-inch heart-shaped memorial keepsake cup HK$800.
Odyssey Brass Urn
Silver with gold paw print or rainbow with rose gold paw print, 3 to 5 inches HK$1,000 – $1,800.
Wooden photo frame urn
Wooden photo frame and brass nameplate, small/medium/large HK$1,000 – $1,800, can be engraved, about two weeks.
Wooden boxes, barrels and hexagonal urns
Wooden box with brass paw prints is HK$2,400, wooden barrel is HK$2,200, and hexagonal wooden cup is HK$2,000, all of which can be engraved.
Wooden base with brass nameplate
Suitable for all sizes of Odyssey and Classic urns (except Classic 3-inch), HK$500 – $700.
Environmentally Friendly Aftercare
Green pet funeral: environmentally friendly flower burial and ashes scattering in the Memorial Garden
Pet Cloud firmly believes that life originates from nature and should also return to nature. Our environmentally friendly flower burial plan is not only a respect for the deceased beloved pet, but also a commitment to the earth's environment. Let every blooming flower tell the never-ending emotions between you and your beloved pet.
The Memorial Garden is open to family members throughout the year and features a meditation walkway, seating and seasonal flower display areas. The garden management team regularly waters, fertilizes and controls pests and diseases to ensure that each commemorative plant grows vigorously.
Why choose environmentally friendly flower burial?
Biodegradable urn material
List of funeral and ashes scattering packages
| Package | content | Suitable for objects |
|---|---|---|
| Basic funeral package | Recycled paper pulp urn + flower planting + garden burial + commemorative plaque | Family members who wish to say goodbye in a simple and warm way |
| Honorable funeral package | Natural clay urn (engraved) + designated flower plants + exclusive flower garden area + annual regular report | Families who wish to have a long-term place of remembrance |
| Ash scattering service | The owner can scatter ashes himself + be accompanied by a professional consultant + commemorative ceremony | Family members who wish to say goodbye in a simple and warm way |
All packages include full-service companionship by a dedicated Pet Cloud consultant. For detailed pricing on burial and ashes scattering, please contact us for a quote.
FELINE ON THE CLOUDS for cats
Feline on the Clouds · Exclusive pet farewell service for cats
Every cat is a sensitive and independent soul, and can easily become uneasy when faced with unfamiliar surroundings, dog smells, or noisy barking. Pet Cloud has specially created a special farewell and cremation area for cats, allowing them to embark on a journey to the cat star in peace.
Four key points in the cat area
- 200-square-foot independent farewell area with enhanced sound insulation structure to eliminate barking dogs and external noise
- Independent air purification system equipped with natural cat soothing pheromones and warm soft light
- An individual cremation furnace for cats. It does not share the furnace cavity with large dogs and preserves the tiny paw bones and skulls.
- The entire cremation process takes about 30 to 45 minutes, and family members can wait in a private lounge
Selection Guide HOW TO CHOOSE
How do you choose a pet aftercare provider? 6 key points to consider when choosing a pet funeral company
There are many pet aftercare companies in Hong Kong, and their fees and services vary. When your beloved pet dies and you feel the most confused, you can use the following six points for comparison and see how the Pet Cloud is arranged.
1. Is the price list open and transparent?
Pay attention to whether the charges are clearly listed based on weight. Pet Cloud is published online Pet aftercare price list, charges are graded from less than 5kg to 70kg.
2. individual cremation and communal cremation
Confirm whether the ashes will be returned. For individual cremation in Pet Cloud, the ashes will be returned to the family; for communal cremation, no ashes will be left.
3. What does the package include?
Compare whether reception, refrigeration, farewell rooms and ashes containers are included. Pet Cloud individual cremation package includes the above items and free storage for one month.
4. Whether to receive 24 hours
The time of death of a beloved pet is unpredictable. Pet Cloud has a 24-hour pet collection hotline at 9124 0606, and a dedicated car will arrive at your home.
5. Is there room to say goodbye?
A pet farewell ceremony requires the right space. Pet Cloud has a separate farewell room, memorial hall, and Exclusive farewell area for cats.
6. Arrangements after Cremation
Learn about ashes storage, flower burial, ashes scattering and memorial options. Pet Cloud design Memorial Garden and many styles urn.
It is recommended that family members visit the park in advance to understand the facilities, or browse Pet Cloud Photo Album, see with your own eyes the farewell room and memorial garden environment.
FAQ
Frequently Asked Questions about Pet aftercare
Compile the most frequently asked questions by family members about pet aftercare, pet cremation and pet death.
What should I do first when my pet passes away?
First, gently place your pet on their side with their limbs naturally relaxed. Keep them in a cool, ventilated place, using nearby ice packs or air conditioning to keep the surroundings cool and dry. Then call Pet Cloud’s 24-hour hotline on 9124 0606 with your address and circumstances. Our team will arrange collection as soon as possible.
What pet aftercare services does Pet Cloud provide?
Services include 24-hour collection of your pet, refrigerated temporary storage, farewell ceremony in the mourning room, individual cremation (Standard eco-friendly pet urn/Deluxe porcelain cup), communal cremation (no ashes returned), ashes storage space, urn and memorial keepsakes, flower burial and ashes scattering service in the memorial garden, and a dedicated farewell and cremation area for cats.
How much does pet aftercare cost in Hong Kong?
Pet Cloud charges according to your pet’s weight. For cats, dogs, chinchillas, tortoises and rabbits weighing 5kg or less, individual cremation costs HK$1,400 and communal cremation with no ashes returned costs HK$800. For pets weighing 60.1kg to 70kg, the prices are HK$5,200 and HK$3,500 respectively. Hamster cremation costs HK$1,000 individually or HK$700 communally. Please call for prices for birds, fish, lizards, snakes and other special pets. Prices listed online are subject to change without prior notice.
What is the difference between individual cremation and communal cremation?
The individual cremation package includes reception, refrigeration, mourning room, cremation, ashes container (Standard is an environmentally friendly pet urn, Deluxe is a porcelain cup) and free storage for one month, and the ashes will be returned to the family. The communal cremation (no ashes) package includes reception, refrigeration and cremation, and no ashes will be retained.
Can I hold a pet farewell ceremony for my beloved pet?
Yes. Both the Standard and Deluxe packages for individual cremation include a Farewell Room, where family members can say goodbye to their beloved pet in a private mourning space. Flowers and ceremony decorations are provided on site. The farewell ceremony is the fourth step in the Pet Cloud service process.
After a pet is cremated, how can the ashes be placed?
Family members can take the ashes home for worship, and the individual cremation package includes free storage for one month; they can also choose a storage space for the ashes, a basic flower burial package or a distinguished flower burial package in the memorial garden, a personal ashes scattering service, or make memorial keepsakes such as ashes crystals, glass beads, and hair and paw print photo frames.
What pets can use pet aftercare services?
The price list covers cats, dogs, chinchillas, tortoises, rabbits and hamsters, and can also handle special pets such as birds, fish, lizards and snakes. Small pets such as rabbits, hamsters, chinchillas, and birds are cremated using professional temperature controls. Please call for bird and reptile fees.
Are there dedicated aftercare services for cats?
Yes. Feline on the Clouds provides a dedicated 200-square-foot farewell area with enhanced sound insulation, independent air purification, natural calming pheromones for cats and soft, warm lighting. Cats are cremated individually in a dedicated chamber that is not shared with large dogs. Cremation takes approximately 30 to 45 minutes.
Where is Pet Cloud? How to get there?
Pet Cloud is located on the ground floor of Sang Lee Garden in Sai Hang, Hong Po Road, Tuen Mun, about 3 minutes away from Siu Hong MTR Station. Self-drivers can search for "PET CLOUD" in the navigation. There is a parking lot in the park where parking is free. Family members taking public transportation can wait for the company's shuttle bus at the exit of Siu Hong Station. Please call or WhatsApp in advance to make a reservation.
How do you choose a pet aftercare provider? What should you pay attention to when choosing a pet aftercare company?
It is recommended to pay attention to six points: 1. Whether the price is public and listed by weight; 2. Clearly distinguish between individual cremation and communal cremation, and whether the ashes will be returned; 3. What is included in the package, such as reception, refrigeration, farewell room and ashes container; 4. Whether 24-hour reception is provided; 5. Is there a farewell ceremony and memorial space; 6. Are there arrangements for ashes storage, funeral or memorial keepsakes after the cremation?
How long does it take to engrave an urn?
We can provide engraving service on the brass nameplates of wooden urns and wooden bases, which will take about two weeks.
Will the price list change?
Prices listed online are subject to change without prior notice. For the latest prices and details, please call 2450 5584 or the 24-hour hotline 9124 0606.
Contact Us | CONTACT US
Contact Pet Cloud Pet aftercare Company
No matter the time of day, the Pet Cloud team is here. Please don’t bear it alone, let us accompany you through this journey.
24-hour pet collection hotline
Company phone number:2450 5584
Fax: 2336 8229
WhatsApp instant chat
Email:cspetcloud@gmail.com
Pet Cloud location
G/F, Sang Lee Garden, Sai Hang Mei, Hong Po Road, Tuen Mun
About 3 minutes from Siu Hong MTR Station
Self-driving parking: navigation search PET CLOUD
Pet Cloud, G/F, Sang Lee Garden, Sai Hang Mei, Hong Po Road, Tuen Mun
How to get to Pet Cloud
Travel by car
- Navigation search: PET CLOUD
- Address: G/F, Sang Lee Garden, Sai Hang, Hong Po Road, Tuen Mun
- There is a parking lot in the park, free parking is available
Public transport + transfer
- Take the MTR or Light Rail to Siu Hong Station
- Wait for the company pick-up bus at the exit of Siu Hong Station
- Please call or WhatsApp in advance to reserve a pick-up time
To arrange pick-up service, please call or WhatsApp us in advance to confirm the time.
Consult now and arrange the gentlest farewell for your beloved pet
Our professional consultant team is always on hand to answer all your questions about pet aftercare and pet funeral services with the most sincerity, and help you choose the most appropriate way to say goodbye to your beloved pet.
