urn
Eco-friendly urn HK$100 – $200; handmade classic brass urn HK$400 – $1,600; Odyssey brass urn HK$1,000 – $1,800; wooden urn HK$1,000 – $2,400.View urn price
Payment methods and charging arrangements｜Instructions for pet aftercare service fees
When making arrangements for your beloved pet’s death, having a clear understanding of the costs can give the family more peace of mind. Pet Cloud clearly charges based on the type and weight of the beloved pet. The following is a summary of the charging standards for pet aftercare services, items included in the package, optional pet commemorative services, and methods to confirm payment arrangements.
Payment Arrangement Overview
Pet aftercare payment methods and key points of charges
For payment methods and arrangements, please confirm with us when making an appointment.
- PaymentPlease call when making a reservation 2450 5584 or 9124 0606 Confirm with us
- ChargesClassified by pet type and weight (View full price list）
- individual cremationStarting from HK$1,400 5kg or less, up to 60.1kg – 70kg HK$5,200
- Communal Cremation — No Ashes ReturnedStarting from HK$800 5kg or less, up to 60.1kg – 70kg HK$3,500
- WhatsApp query9124 0606 / 9752 4061
- Email inquirycspetcloud@gmail.com
- price statementPrices listed online are subject to change without prior notice
Fees include
What does the cost of pet aftercare services include?
All three packages include receiving and refrigeration, no additional calculations are required. Below are the items included in each package.
| Services | Individual Cremation — Standard | Individual Cremation — Deluxe | Communal Cremation — No Ashes Returned |
|---|---|---|---|
| Receive Pick up | ✓ | ✓ | ✓ |
| Freeze | ✓ | ✓ | ✓ |
| Memorial room (pet farewell ceremony) | ✓ | ✓ | — |
| Cremation | individual cremation | individual cremation | communal cremation |
| ash container | Environmentally friendly pet ashes urn | porcelain cup | —(leave no ash) |
| Free storage for one month | ✓ | ✓ | — |
Please refer to the package details Pet Aftercare Services and Prices;Please refer to the arrangement of each step Pet aftercare service process.
Price summary
Summary of pet cremation charges (HKD)
Some weight classes are listed below to help you estimate the cost of pet aftercare in advance.
| Pet type and weight | individual cremation Standard / Deluxe | Communal Cremation — No Ashes Returned |
|---|---|---|
| Cats, dogs, chinchillas, turtles, rabbits 5kg or less | $1,400 | $800 |
| 5.1kg – 10kg | $1,800 | $1,000 |
| 15.1kg – 20kg | $2,400 | $1,300 |
| 25.1kg – 30kg | $2,800 | $1,800 |
| 40.1kg – 50kg | $3,800 | $2,600 |
| 60.1kg – 70kg | $5,200 | $3,500 |
| hamster | $1,000 | $700 |
| Birds, fish, lizards, snakes | Please call for enquiries | |
Shop separately
Pet memorial services and memorial services: optional items
The package includes an ashes container. If you want to choose other ways to commemorate your beloved pet, you can purchase the following items separately.
pet memorial keepsakes
Ash crystals/glazed beads, hair and paw print photo frames, please call for price. It takes about two weeks to engrave the wooden urn.
Flower burial and ashes scattering in the Memorial Garden
Basic flower burial package, distinguished flower burial package and ashes scattering service all include dedicated consultants to accompany you throughout the process. Please request a quote for detailed pricing.Learn about Memorial Gardens
Confirm the cost steps
Suggested steps for arranging pet aftercare services and confirming fees
- 01Call the 24-hour hotline 9124 0606 to inform the receiving address and situation.
- 02Inform the beloved pet of its type and approximate weight, and confirm the applicable charging level.
- 03Choose from individual cremations Standard, Deluxe or communal cremations (no ashes returned).
- 04If desired, purchase an urn, memorial keepsake or memorial garden package.
- 05Confirm total cost and payment arrangements with us.
What should you do first after your pet dies?
Please gently adjust your beloved pet to a side-lying position and place it in a cool, ventilated place to keep it dry and cool before calling us. For details, please see Three emergency steps after the death of a pet.
Selection guide
How do you choose a pet aftercare provider? Things to look out for when comparing pet funeral company charges
Confirm if the price is public
Pay attention to whether the pet aftercare company clearly lists the fees based on weight. Pet Cloud publishes complete price lists for 11 weight classes online.
Compare what's included in the package
In addition to the starting price, check to see if reception, refrigeration, farewell rooms, ash containers and storage are included.
Distinguish between independent and communal cremation
The two charges are different, and the ashes are handled differently: individual cremation returns the ashes, and communal cremation (no ashes are left) does not retain the ashes.
Confirm payment arrangements in advance
Before arranging a pet funeral, confirm the total cost and payment method to avoid misunderstandings later.
For more comparison highlights, see Frequently Asked Questions about Pet aftercare or About Pet Cloud.
Frequently Asked Questions
Frequently Asked Questions about Pet aftercare Payment and Charges
What payment methods does Pet Cloud accept?
For the latest payment methods and arrangements, please call the company phone number 2450 5584 or 24-hour hotline 9124 0606 to confirm with us when making an appointment. You can also WhatsApp 9124 0606 or 9752 4061 for inquiries.
How are pet aftercare costs calculated?
Pet parks charge fees based on pet type and weight class. Cats, dogs, chinchillas, tortoises and rabbits are divided into 11 levels from less than 5kg to 60.1kg to 70kg; hamsters are subject to additional charges; special pets such as birds, fish, lizards and snakes, please call for enquiries.
Does the package fee include receiving and refrigeration?
yes. The three packages of individual cremation Standard, individual cremation Deluxe and communal cremation all include reception and refrigeration. The individual cremation package also includes a memorial room, cremation, ashes container and free storage for one month.
Are there any additional charges for urns and memorial keepsakes?
The package already includes an urn container: Standard is an environmentally friendly pet urn, and Deluxe is a porcelain cup. If you choose other urns, the prices range from HK$100 to HK$2,400; please call us for prices of memorial keepsakes such as ashes crystals and hair and paw print photo frames.
What are the charges for funeral and ashes scattering services?
The basic flower burial package, distinguished flower burial package and ashes scattering service in the memorial garden all include the full-service accompanying service of a dedicated consultant. For detailed pricing, please contact us for a quote.
Will the prices in the online price list change?
Prices listed online are subject to change without prior notice. For the latest prices and details, please call our company for enquiries.
I don’t know my beloved pet’s weight, how can I confirm the charge?
You can call to inquire and tell us the type and approximate size of the beloved pet, and we will help explain the applicable charging levels.
Confirm pet aftercare fees and payment arrangements
If you need immediate handling of your pet’s death, or want to know the cost of pet funeral services in advance, please call or WhatsApp us.
Further reading:Hong Kong Pet aftercare Service、Pet Aftercare Services、aftercare service for cats、Contact Us.
