Privacy Policy|Pet Cloud Personal Information and Privacy Statement

Pet Cloud Ltd. (Pet Cloud Ltd) values the privacy of every family member. Whether you are browsing the Pet Cloud website, inquiring about pet aftercare services, or contacting us to make arrangements for your beloved pet’s death, this privacy policy explains how Pet Cloud collects, uses, retains and discloses your personal information. Last updated: July 21, 2021.

Highlights

Summary of Privacy Policy Highlights

The following summary is for quick reading. The complete content shall be subject to the following policy provisions.

  • data controllerPet Cloud Ltd Pet Cloud Ltd. (petcloud.com.hk)
  • Applicable countries/regionsHong Kong Special Administrative Region of China
  • Information that may be collectedEmail address, name, phone number, address and usage data
  • Main purposeProvide and improve services, contact you, and process your requests
  • Contact FormwebsiteContact FormYour email program will open to send the message via email
  • Children's privacyThe Services are not directed to persons under the age of 13
  • Query or delete informationEmail cspetcloud@gmail.com
  • last updatedJuly 21, 2021

Directory

Privacy Policy — Translated Statement

The Chinese translation is for reference only. If there is any discrepancy between the Chinese and English versions, the English version shall prevail.

Last updated: July 21, 2021

Preface

This Privacy Policy describes our policies and procedures for collecting, using and disclosing your information when you use this service, and informs you of your privacy rights and how the law protects you.

We use your personal data to provide and improve this service. By using the Service, you consent to the collection and use of information in accordance with this Privacy Policy.

Definitions and interpretations

Definition

Words with the first letter capitalized have the meaning defined by the following conditions. The following definitions have the same meaning regardless of whether they appear in the singular or the plural.

definition

For the purposes of this privacy policy:

  • "Account" means a unique account created for you to access the Service or portions thereof.
  • "Company" (referred to in this Agreement as "the Company", "we" or "our") refers to Pet Cloud Ltd / petcloud.com.hk.
  • "Cookies" refer to small files placed on your computer, mobile device or any other device by a website, which contain various information such as your browsing history on the website.
  • "Country" means: Hong Kong Special Administrative Region of China.
  • "Device" means any device that can access the Service, such as a computer, mobile phone or digital tablet.
  • "Personal Data" means any information relating to an identified or identifiable individual.
  • "Service" refers to this website.
  • "Service Provider" means any natural or legal person who processes data on behalf of the Company.
  • "Usage Data" means automatically collected data that may arise from the use of the Service or the Service's infrastructure itself (such as the length of time a page is viewed).
  • “Website” means Pet Cloud, accessible at https://petcloud.com.hk/.
  • "You" means the individual accessing or using the Service, or, as applicable, the company or other legal entity on behalf of which such individual accesses or uses the Service.

Collection and use of your personal information

Types of data collected: Personal data

While using the Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to:

  • Email address
  • name
  • phone number
  • Address, state, province, zip code, city
  • usage data

Types of information collected: Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include your device's Internet Protocol address (such as an IP address), browser type, browser version, the pages of the Service that you visit, the date and time of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use cookies and similar tracking technologies to track activity on the Service and store certain information. Tracking technologies used include beacons, tags and code to collect and track data and to improve and analyze the Service.

Cookies can be classified as "persistent" or "session" cookies. Persistent cookies remain on your personal computer or mobile device even when you are offline, while session cookies are deleted once you close your web browser.

Necessary/Essential Cookies
Type: Session Cookies
Manager: us
Purpose: These cookies are necessary to provide you with services through this website and to enable you to use some of its features.

Cookies Policy/Notice Accepting Cookies
Type: Persistent Cookies
Manager: us
Purpose: These cookies are used to identify whether the user has accepted the use of cookies on this website.

Functional Cookies
Type: Persistent Cookies
Manager: us
Purpose: These cookies allow us to remember choices you make when using this website, such as your login details or language preferences.

Use your personal data

The Company may use personal data for the following purposes:

  • Provide and maintain the Service, including monitoring use of the Service.
  • Manage your account.
  • Fulfill the contract.
  • Contact you by email, phone, text message or other equivalent electronic communication method.
  • To provide you with news, special offers and general information about other goods, services and events.
  • Manage your requests.
  • For business transfer.
  • For other purposes, such as data analysis, identifying usage trends, evaluating the effectiveness of promotional campaigns, and evaluating and improving the Service, products, services, marketing, and your experience.

We may share your personal information in the following circumstances: with service providers, during business transfers, with affiliated companies, with business partners, with other users, and with your consent.

Retention, transfer, disclosure and security

Keep your personal data

The Company will only retain your personal information for the period necessary to achieve the purposes listed in this Privacy Policy.

Transfer your personal data

Your data, including personal data, will be processed at our operating offices and any other locations where the parties involved in processing the data are located.

Disclosure of your personal data

If the Company is involved in a merger, acquisition or asset sale, your personal information may be transferred. Under certain circumstances, the Company may be required to disclose your personal information if required by law or in response to valid requests from public authorities.

Security of your personal data

The security of your personal data is important to us, but please note that no method of transmission over the Internet, or method of electronic storage is 100% secure.

Children's privacy

The Service is not directed to persons under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

Links to other websites

The Service may contain links to other websites not operated by us. We strongly recommend that you read the privacy policy of every website you visit.

Changes to this Privacy Policy

We may update the privacy policy from time to time and will notify you of the changes by posting the new privacy policy on this page.

Contact Us

If you have any questions about this privacy policy or wish to delete your personal information, you can contact us through the following methods:

References

Hong Kong Personal Data Privacy Reference

Relevant laws of Hong Kong

Personal data privacy in Hong Kong is governed by the Personal Data (Privacy) Ordinance (Cap. 486). If you want to know more, you can visit the website of the Office of the Privacy Commissioner for Personal Data, Hong Kong.

Use website contact form

Pet Cloud websiteContact FormYour name, email, phone number and message will be collected and your email program will be opened to send it via email.

Frequently Asked Questions

Privacy Policy FAQ

What personal information may Pet Cloud collect?

In accordance with this Privacy Policy, Pet Cloud may ask you to provide personal information that can be used to contact or identify you, including but not limited to email address, name, phone number and address, as well as usage data automatically collected when using the Service.

How will Pet Cloud use my personal data?

Personal data may be used for purposes such as providing and maintaining services, managing accounts, performing contracts, contacting you by email, phone, SMS or other electronic communication methods, providing news and promotions, processing your requests, business transfers, data analysis and service improvement.

How do I request deletion of my personal data?

If you have any questions about this privacy policy, or wish to delete your personal information, you can contact Pet Cloud by email at cspetcloud@gmail.com.

When was this Privacy Policy last updated?

This Privacy Policy was last updated on July 21, 2021. Pet Cloud may update the privacy policy from time to time and will publish the new version on this page.

Privacy Policy (English Version)

Last updated: July 21, 2021

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

  • Account means a unique account created for You to access our Service or parts of our Service.
  • Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Pet Cloud Ltd / petcloud.com.hk.
  • Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
  • Country refers to: Hong Kong SAR China
  • Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
  • Personal Data is any information that relates to an identified or identifiable individual.
  • Service refers to the Website.
  • Service Provider means any natural or legal person who processes the data on behalf of the Company.
  • Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
  • Website refers to Pet Cloud, accessible from https://petcloud.com.hk/
  • You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected — Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

  • Email address
  • First name and last name
  • Phone number
  • Address, State, Province, ZIP/Postal code, City
  • Usage Data

Types of Data Collected — Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service.

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.

Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features.

Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

  • To provide and maintain our Service, including to monitor the usage of our Service.
  • To manage Your Account.
  • For the performance of a contract.
  • To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication.
  • To provide You with news, special offers and general information about other goods, services and events.
  • To manage Your requests.
  • For business transfers.
  • For other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

We may share Your personal information With Service Providers, For business transfers, With Affiliates, With business partners, With other users, and With Your consent.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located.

Disclosure of Your Personal Data

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities.

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

Contact Us

If you have any questions about this Privacy Policy, Or you would like to delete your personal information. You can contact us:

Further reading

Pet Cloud is a Hong Kong pet aftercare company located in Tuen Mun, providing 24-hour collection of your pet, pet farewell ceremony, pet cremation and pet memorial services.

Website data and analytics

We store enquiry and subscription details to respond and provide services. First-party anonymous identifiers measure page visits and active viewing time. Raw traffic records are retained for 180 days and summaries for 24 months by default. Please contact us to request access to or deletion of your information.

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