Receiving address and circumstances
It is convenient for a dedicated person and car to arrange pick-up and drop-off at your home as soon as possible.
Contact Pet Cloud｜Hong Kong Pet aftercare Company 24-hour hotline, address and transportation
No matter the time of day, the Pet Cloud team is here. If you need immediate handling of your beloved pet’s death, please call the 24-hour pet collection hotline 9124 0606. If you want to inquire about pet aftercare services, pet farewell ceremonies, cremation fees or pet memorial services, you are also welcome to contact us by phone, WhatsApp, email or the contact form below.
Pet aftercare Company Contact Information
- 24-hour pet collection hotline(+852) 9124 0606
- Company phone number(+852) 2450 5584
- Fax(+852) 2336 8229
- WhatsApp(+852) 9124 0606
- WhatsApp(+852) 9752 4061
- Email addresscspetcloud@gmail.com
- Company addressG/F, Sang Lee Garden, Sai Hang Mei, Hong Po Road, Tuen Mun
- Also listed asNo. 155B Tsz Tin Tsuen, Tuen Mun, NT, Hong Kong
- FacebookPetCloudCrem
- Instagrampetcloud_hk
Pet Cloud, G/F, Sang Lee Garden, Sai Hang Mei, Hong Po Road, Tuen Mun
Contact Form
Ideal for general inquiries such as pet aftercare services, fees, urns or memorial gardens. If you need immediate handling of Maobai’s death, please call directly 9124 0606.
Your enquiry will be stored securely and sent to our team. For details about your personal data, please read our Privacy Policy.
Contact information guide
Choose the appropriate contact method for different situations
| situation | Suggested contact information | Further reading |
|---|---|---|
| My beloved pet has just passed away and we need to make arrangements to receive him. | 24-hour pet collection hotline 9124 0606 | Pick-up and delivery instructions |
| Check pet aftercare fees | Company phone number 2450 5584 or WhatsApp | Pet aftercare price list |
| Arrange pet farewell ceremony and cremation date | Phone or WhatsApp | Pet aftercare service process |
| Book a shuttle bus from Zhaokang Station Company | Call ahead or WhatsApp | How to get there |
| Inquire about urns, engravings and memorial keepsakes | Phone, WhatsApp or email | Urns and memorial keepsakes |
| Request a quote for funeral arrangements and ashes scattering | Phone, WhatsApp or email | Memorial Garden |
| Privacy inquiry or deletion of personal data | Email cspetcloud@gmail.com | Privacy Policy |
Prepare before calling
Arranging pet aftercare: information to prepare before you call
Your pet’s species and approximate weight
To help you understand the applicable fee levels, cats, dogs, chinchillas, tortoises and rabbits are charged according to 11 weight classes.
Farewell and ashes arrangement wishes
Do you wish to hold a farewell ceremony for your pet, keep ashes, or consider Funeral and ashes scattering.
How to get there
How to get to the Pet Cloud: attend the pet farewell ceremony and visit the Memorial Garden
Pet Cloud is located on the ground floor of Sang Lee Garden in Sai Hang, Hong Po Road, Tuen Mun, about 3 minutes away from Siu Hong MTR Station.
Travel by car
- Navigation search: PET CLOUD
- Address: G/F, Sang Lee Garden, Sai Hang, Hong Po Road, Tuen Mun
- There is a parking lot in the park, free parking is available
Public transportation + company shuttle
- Take the MTR or Light Rail to Siu Hong Station
- Wait for the company pick-up bus at the exit of Siu Hong Station
- Please call or WhatsApp in advance to reserve a pick-up time
To arrange pick-up service, please call or WhatsApp us in advance to confirm the time.
Service quick links
Before contacting us, learn about Pet Cloud Pet aftercare Services
pet aftercare service
24-hour reception, memorial hall, pet coffin, cremation and memorial services.View services
Pet Cremation Charges
Individual cremation of less than 5kg starts from HK$1,400; communal cremation starts from HK$800.See price list overview
aftercare for cats
200 sq. ft. reinforced soundproof area and cremation furnace for cats.Learn about cat services
Memorial Garden
Environmentally friendly flower burial and ashes scattering, open to visit all year round.Learn about Memorial Gardens
Park photos
Farewell room, memorial tablet, memorial garden and memorial keepsake scenes.Browse photo album
Frequently Asked Questions
62 pet aftercare questions and answers.View FAQ
Selection guide
How do you choose a pet aftercare provider? Questions to ask when contacting a pet funeral company
- Are charges listed by weight? What does the package include?
- Is it an individual cremation or a communal cremation? Will the ashes be returned?
- Is 24-hour reception available?
- Is there a pet farewell ceremony and space for mourning?
- What are the ashes placement and memorial options after cremation?
Please refer to the Pet Cloud’s arrangements for the above points. About Pet Cloud.
Frequently Asked Questions
Contact Pet Cloud Frequently Asked Questions
My beloved pet has just passed away, which phone number should I call?
Please call the 24-hour pet collection hotline 9124 0606 and inform the address and situation. A dedicated car will be arranged to collect your pet as soon as possible.
What are the company phone number and fax number of Pet Cloud?
The company telephone number is (+852) 2450 5584 and the fax number is (+852) 2336 8229.
Can I contact Pet Cloud using WhatsApp?
Yes. The WhatsApp numbers are (+852) 9124 0606 and (+852) 9752 4061, either text or voice.
Where is the address of Pet Cloud?
The address of Pet Cloud Company is G/F, Sang Lee Garden, Sai Hang, Hong Po Road, Tuen Mun, about 3 minutes away from Siu Hong MTR Station. If you are driving by car, you can search for "PET CLOUD" on the navigation system.
How can I get to Pet Cloud by public transportation?
You can take the MTR or Light Rail to Siu Hong Station and wait for the company pick-up bus at the exit of Siu Hong Station. Please call or WhatsApp in advance to reserve a pick-up time.
Is there a parking lot at Pet Cloud?
have. There is a parking lot in the park, and parking is free.
How does the website contact form work?
Enter your name, email, phone number and message, then select Send Message. Your enquiry will be saved and our team notified by email. For urgent pet aftercare arrangements, please call 9124 0606.
We are here when you need us most
Please don’t bear it alone, let us accompany you through this journey and say goodbye to your beloved pet.
Further reading:Hong Kong Pet aftercare Service、Payment methods and charging arrangements、News.
