01 · 24-hour collection of your pet
Dedicated personnel and vehicles will arrive at your home to receive the goods and provide refrigerated storage for temporary storage.Learn more
Pet aftercare Services｜Pet Funeral, Farewell Ceremony, Cremation and Memorial Services
Choose Pet Cloud Pet aftercare Service to give your baby a perfect ending. Pet Cloud integrates every aspect of the pet's death in the same park: from 24-hour collection of your pet, pet farewell ceremony in the memorial hall, independent or communal cremation, to pet coffin, urn, memorial keepsakes and memorial garden, accompanying the family members to complete the farewell of the beloved pet.
Services at a glance OUR SERVICES
List of Pet Cloud’s nine pet aftercare services
Click on each service to jump to detailed introduction or related pages.
02 · Memorial Hall and Pet Farewell Ceremony
Private memorial space, flowers and ceremony decorations.Learn more
03 · Pet memorial place and ashes storage
A safe and dignified space for long-term remembrance.Learn more
04 · individual cremation
Standard and Deluxe, the ashes are returned to the family.Learn more
05 · communal cremation (no ashes returned)
Reception, refrigeration and cremation, starting from HK$800 for less than 5kg.Learn more
06 · Urn
Brass, wooden and eco-friendly ash cans, starting from HK$100.Learn more
07 · Pet memorial keepsakes
Ash crystals/glazed beads, hair and paw print photo frames.Learn more
08 · Memorial Garden
Environmentally friendly flower burial and ashes scattering, open to visit all year round.Learn more
09 · Cat-specific aftercare service
200 sq. ft. soundproof area and crematorium for cats.Learn more
Service 01
24-hour collection of your pet: the first step in dealing with your pet’s death
The time of death of a beloved pet is unpredictable. Pet Cloud has a 24-hour pet collection hotline line 9124 0606, answered by real people around the clock. After calling to inform the address and situation, a dedicated car will be arranged to pick you up and drop off at your home as soon as possible, and will be temporarily stored in the refrigerated storage facility of Pet Cloud.
What can you do while you wait?
Gently adjust the beloved pet to a side-lying position and place it in a cool and ventilated place. You can place an ice pack next to it or turn on the air conditioner to keep it dry and cool. All three cremation packages include reception and refrigeration.
Pick-up and delivery instructions
Service 02 · Farewell Rooms
Memorial Hall: Pet Farewell Ceremony and Pet Funeral Space
The Farewell Rooms are a private space for family members to say their final goodbyes to their beloved pet. Flowers and ceremonial decorations are provided. Individual Cremation Standard and Deluxe packages include a memorial room.
Memorial Hall
Farewell Rooms / Memorial Hall
A private mourning space allows family members to hold a pet farewell ceremony in peace.
Flowers and ceremony decorations
Farewell Rooms / Memorial Hall
Send off flowers and ceremonial decorations to complete a pet funeral that belongs to your beloved pet.
Where the pet farewell ceremony fits in the process
The farewell ceremony is the fourth step in the eight-step service process of Pet Cloud. It is located after "temporary placement" and before "cremation". Please refer to the complete process Pet aftercare service process;Cat is set separately 200 sq. ft. Enhanced Soundproofing Exclusive Farewell Area for Cats.
Service 03 · Hall of Remembrance
Pet burial place and ashes storage: long-term pet mourning service
After cremation, family members can choose the Hall of Remembrance Rooms or the ashes storage space to place their thoughts and memories in the future.
Pet memorial niches
Hall of Remembrance Rooms / Pet Remembrance Rooms
memorial space
Hall of Remembrance Rooms / Pet Remembrance Rooms
Interment of ashes
Hall of Remembrance Rooms / Pet Remembrance Rooms
Individual cremation packages include one month of free storage. For details about the burial place and ashes storage, please call 2450 5584.
Service 04 – 05
Pet Cremation Services: Individual Cremation and Group Cremation
Pet Cloud charges clearly based on the weight of the beloved pet. Individual cremations return the ashes to the family, while communal cremations do not retain the ashes. The park is equipped with an environmentally friendly smokeless crematorium.
individual cremation Standard (Basic)
Individual Pet Cremation - Standard Woodland Scatter tube
Reception, refrigeration, memorial room, cremation, Woodlands eco-friendly pet urn, free storage for one month.
5kg or less starting from HK$1,400
individual cremation Deluxe (Advanced)
Individual Pet Cremation - Deluxe Classic Handcrafted Brass Urn
Receiving, refrigeration, mourning room, cremation, Classic Urn (other colors available), free storage for one month.
5kg or less starting from HK$1,400
Communal Cremation — No Ashes Returned
Group Package (Ash Not Retained)
Reception, refrigeration, cremation, no ashes retained, no memorial room included.
5kg or less starting from HK$800
| Cat, dog, chinchilla, turtle, white rabbit | individual cremation Standard / Deluxe | Communal Cremation — No Ashes Returned |
|---|---|---|
| 5kg or less | $1,400 | $800 |
| 10.1kg – 15kg | $2,000 | $1,100 |
| 25.1kg – 30kg | $2,800 | $1,800 |
| 60.1kg – 70kg | $5,200 | $3,500 |
| hamster | $1,000 | $700 |
Service 06
Pet Urns: Handmade Odyssey, Heart Shaped and Memorial Urns
A choice of luxury handcrafted Odyssey, hearts and Keepsake urns / urns
Pet Cloud offers 13 types of urns and memorial keepsakes, priced from HK$100 to HK$2,400:
- Environmentally friendly and biodegradable ash scattering tube: HK$100 – $200
- Handmade classic brass urn: HK$600 – $1,600
- Classic and heart-shaped brass commemorative cups: HK$400 – $800
- Odyssey brass urn: HK$1,000 – $1,800
- Wooden urn: HK$1,000 – $2,400 (can be engraved, about two weeks)
Service 07
Pet Memorial Service: Turn your thoughts into eternal memorial keepsakes
Memorial crystals / glass beads
Use the ashes to make unique crystal stones or glass beads to preserve the mark of your beloved pet’s life.
Fur and paw-print memorial frames
Preserve the hair and paw prints of your beloved pet and make them into exquisite photo frames to retain the most tender memories.
Please call for memorial keepsake prices. The cat-themed farewell ceremony also provides natural non-toxic paw print ink pads and cat hair commemorative collection bottles.
Service 08 · Green afterlife
Garden of Remembrance: Eco-Friendly Flower Burial and Ashes-Spreading Pet Burial
Pet Cloud firmly believes that life originates from nature and should also return to nature. Our environmentally friendly flower burial plan is not only the deepest respect for the deceased beloved pet, but also the most sincere commitment to the earth's environment.
Three Memorial Garden Packages
- Basic flower burial package: recycled paper pulp urn, flower planting, garden burial, commemorative plaque
- Honored flower burial package: natural clay urn (engraved), designated flower plants, exclusive flower garden area, one-year regular report
- Ashes scattering service: the owner scatters ashes in person, accompanied by professional consultants, and commemorative ceremony
The gardens are open to family visits year-round.
Learn about Memorial Gardens
Service 09 · Exclusively for cats
Feline on the Clouds · Dedicated Cat Aftercare
The individual cremation area is specially designed for cats, allowing the most sensitive beloved pet to have a peaceful farewell that belongs only to them. The ashes garden allows longing to continue; the cat area protects the most delicate part of the road - both are in the Pet Cloud.
- 200 sq. ft. enhanced soundproof independent farewell area
- Independent air purification system equipped with natural soothing pheromones and warm soft light
- Separate crematorium for cats, do not share the furnace cavity with large dogs
- The entire cremation process takes about 30 to 45 minutes
Suitable for pets
Applicable pets for Pet aftercare: from cats and dogs to special small pets
cats, dogs
There are 11 weight classes from 5kg or less to 60.1kg – 70kg.
Chinchillas, tortoises and rabbits
Cats and dogs are listed on the same price list and charged according to the same weight class.
Hamsters, birds and special pets
Small bones such as rabbits, hamsters, chinchillas, and birds are cremated using professional temperature-controlled cremation technology. individual cremation of hamsters costs HK$1,000; for birds, fish, lizards and snakes, please call to inquire.
Our Process
Eight steps of pet funeral service process
- 01Collection by our dedicated team
- 02Arrange a date
- 03Temporary refrigerated care
- 04farewell ceremony
- 05Cremation
- 06Place the ashes in an urn
- 07Environmentally friendly flower burial/ash scattering
- 08Remembrance
Every pet funeral specialist at Pet Cloud is fully aware of every concern and cherishment of parents, and pays close attention to every detail.
View service process details
Service options
Choose pet aftercare services according to your needs
| Family needs | Suggestion service | Further reading |
|---|---|---|
| The beloved pet just passed away and needs immediate attention | 24-hour collection of your pet (9124 0606) | Our Process |
| Hope you have a good farewell | individual cremation package (including mourning room) | Memorial Hall |
| I hope to keep the ashes | individual cremation Standard or Deluxe | Prices |
| No need to keep ashes | Communal Cremation — No Ashes Returned | Prices |
| Hope there will be a long-term memorial place | Pet memorial tablet, ashes storage or honorable burial package | Memorial Garden |
| Hope to return to nature | Basic funeral package or ashes scattering service | Memorial Garden |
| I want to take my beloved pet home | Urn or keepsake | Urns and memorial keepsakes |
| The beloved pet is a cat | Exclusive aftercare service for cats in the snow | Cat exclusive service |
Selection guide
How do you choose a pet aftercare provider? 6 Key Points to Compare Pet Funeral Company Services
1. Is the price list public?
Pet Cloud publishes a complete price list by weight class online.
2. Is the cremation method clear?
Individual cremations will return the ashes; communal cremations will leave no ashes.
3. What does the package include?
Pet Cloud's three packages all include reception and refrigeration; individual cremation also includes a mourning room, ashes container and free storage for one month.
4. Whether to receive 24 hours
Pet Cloud has a 24-hour pet collection hotline at 9124 0606.
5. Is there room to say goodbye?
Pet Cloud has a memorial hall, an exclusive farewell room and an exclusive farewell area for cats.
6. Arrangements after Cremation
Pet Cloud is equipped with pet memorial tablets, ashes storage, a memorial garden and a variety of urns.
If you want to see the environment with your own eyes, you can browse Pet Cloud Photo Album or refer to About Pet Cloud.
Frequently Asked Questions
Frequently Asked Questions about Pet aftercare Services
What pet aftercare services does Pet Cloud provide?
Pet Cloud provides 24-hour collection of your pet, memorial hall and pet farewell ceremony, pet coffin and ashes storage, individual cremation Standard and Deluxe, communal cremation (no ashes returned), memorial keepsakes such as urns, ashes crystals and hair paw print photo frames, memorial garden flower burial and ashes scattering, and exclusive aftercare services for cats walking in the snow.
What is the difference between a memorial hall and a pet memorial tablet?
The Farewell Rooms are a space for holding pet farewell ceremonies and saying final goodbyes to beloved pets; the Hall of Remembrance Rooms is for family members to place ashes after cremation and to remember in the future.
What is the difference between Standard and Deluxe individual cremations?
Both packages also include reception, refrigeration, mourning room, cremation and free storage for one month, and the charges listed in the price list are the same. The difference lies in the urn container: Standard comes with Woodlands eco-friendly pet urn, and Deluxe comes with Classic Urn (other colors are also available).
What does communal cremation include?
communal cremation (no ashes returned) includes reception, refrigeration and cremation. It does not retain ashes and does not include a memorial room. The fee for items 5kg or less is HK$800.
What pets does Pet Cloud serve?
The price list covers cats, dogs, chinchillas, tortoises, rabbits and hamsters, and can also handle special pets such as birds, fish, lizards and snakes. Small bones such as rabbits, hamsters, chinchillas, and birds are cremated using professional temperature controls.
What pet memorial services are available after cremation?
Family members can choose to take the ashes home, use a pet coffin or ashes storage space, bury the deceased with flowers or scatter ashes in the memorial garden, or purchase an urn, ashes crystals, glass beads and hair and paw print photo frames.
How many steps does the pet aftercare service process have?
There are eight steps in total: designated person to receive the body, date selection, temporary placement, farewell ceremony, cremation, sealing, environmentally friendly flower burial/ash scattering, and memorial.
How to make an appointment for pet aftercare service?
Please call the 24-hour pet collection hotline 9124 0606, or the company phone 2450 5584; you can also WhatsApp 9124 0606 or 9752 4061, or email cspetcloud@gmail.com.
Choose Pet Cloud For a fond and dignified Farewell
Choose Pet Cloud Pet aftercare Service to give your baby a perfect ending.
Further reading:Hong Kong Pet aftercare Service Home Page、Prices、News.
